Refund policy

Online Returns:

We understand that sometimes what you receive isn’t quite what you expected. No worries, our return process is hassle-free. Here’s what you need to know:

  1. Return Period:
    • Non-Sale Items: Normally, you have 28 days from the delivery date to initiate a return.
    • Sale Items: Normally, you have 14 days from the delivery date to initiate a return.
  2. Return Channels:
    • You can return your items online through our return portal or in-store at any of our locations, except Gym+Coffee Kildare Village.
  3. Exchanges:
    • Exchanges are only available in-store. Simply visit any of our stores with the item you wish to exchange. Online exchanges are only available in the form of a return and repurchase at the customer’s expense.
  4. Condition:
    • Please ensure that the merchandise is unworn, unwashed, with original hangtags attached, and in its original packaging. All returns are subject to inspection.
  5. Refunds:
    • Refunds will be issued to the original form of payment or in accordance with applicable local laws.
    • Return Postage: Customers are responsible for the cost of return postage, which will be deducted from the refund amount if not prepaid. This fee is £3.
    • Shipping and delivery costs paid at the time of purchase are non-refundable unless abnormal circumstances apply.
    • Please allow up to 14 days from our warehouse’s receipt of the returned item(s) for our customer service team to process your refund. This may increase during holiday or peak periods like November.
  6. Clearance Items:
    • Clearance items are subject to a no-refund policy; this does not affect your statutory rights.
  7. Return Abuse Policy:
    • Fair Use: We reserve the right to monitor return activity for abuse and reserve the right to limit returns or exchanges at any time.
    • Excessive Returns: Customers who exhibit a pattern of returning a significant portion of their purchases may be subject to limitations or refusal at our discretion.

In-Store Returns:

For purchases made in-store, here’s what you need to know:

  1. Store-Specific Returns:
    • The Kildare Village store can only process returns for items purchased at that location. Items purchased in other store locations cannot be returned in Kildare Village.
  2. Return Period:
    • You have 14 days from the initial in-store purchase date to return or exchange your item purchased in-store.
  3. Clearance Items:
    • Clearance items are subject to a no-refund policy; this does not affect your statutory rights.
  4. Sale Items:
    • Sale items purchased in-store are exchange only, no refund.
  5. Exchanges:
    • In-store purchases can be exchanged in-store only, within 28 days of the delivery date for online purchases and 28 days from in-store purchase.
  6. Condition:
    • Just like online returns, the merchandise must be unworn, unwashed, with original hangtags attached, and accompanied by proof of payment. All products are subject to inspection.

Return Procedure How-To:

Please note if you are returning from Isle of Man or Channel Islands you must contact us to process as unfortunately our portal will not work there. 

Returning your item is easy. Here’s a step-by-step guide:

  1. Access the Portal: Visit our UK orders return portal at https://ukreturns.gympluscoffee.com/
  2. Enter Details: Enter your order number and email address.
  3. Select Items: Select the item(s) you want to return and provide a reason from the dropdown list.
  4. Print Label: Once confirmed, you’ll receive a returns tracking label with our address that you can print off.
  5. Return Item: Find the nearest drop-off point and return your item.
  6. Keep Receipt: Don’t forget to keep your returns receipt with the tracking number for reference.

Order Amendment & Cancellation Policy:

Once your order is placed, we are unable to make any changes, including address modifications, adding items, or canceling orders. Please ensure all details are accurate before completing your purchase.

Additional Information:

  • Incomplete Addresses: Incomplete addresses without correct Eir, Postal, or Zip Codes may result in returns to our warehouse. Refunds will be issued upon receipt.
  • Return Discretion: Returns are handled on a case-by-case basis, subject to Gym+Coffee’s discretion.
  • Split Payments: In the case of split payments (such as half gift card, half bank card), the refund will first go to the gift card used, and any remaining amount will go to the bank card.
  • Right to Refuse Service: We reserve the right to refuse service or cancel orders at our discretion if we believe a customer is violating our policies or applicable laws. This includes, but is not limited to, situations involving abuse of our returns policy and terms of service.

Customer Satisfaction:

If you have any questions or need further assistance, check out our self-service return options above or contact us directly. Your satisfaction is our priority.

Thank you for choosing Gym+Coffee. We appreciate your business!