FAQs - How can we help?

Delivery & Shipping

SHIPPING RATES & TIMELINES

United Kingdom

Standard Shipping (3-5 working days) £4
Free Standard Shipping on all orders over £99

ORDER TRACKING

We use a bank of trusted shipping and delivery partners to get our products to you quickly & with quality service.

The partner used may change depending on your location, but all our parcels are shipped using a tracked courier service.

Although orders are processed immediately, they are not dispatched straight away. It may take a day or two. As soon as your order has been dispatched, you will then receive shipping and tracking information via email.

Please also keep in mind that although orders are in transit, it can still take a few days for order information to show in the tracking system. Rest assured that it’s nothing to worry about though. It is just how some carriers work.


SENT THE WRONG ITEM

In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:  

-Order number

-Confirmation of the item/size you received

-A photograph of the tag of the item and postage label

 Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us.


MISSING AN ITEM FROM MY ORDER

Sometimes, orders are split and parts of it are dispatched separately. When that happens, the additional item(s) are normally just a day or two behind. 


In the unlikely event that hasn’t happened and you are missing an item from your order, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:  

-Order number

-Name of the missing item

-Name of the item you received in its place (if applicable)

-A photograph of the item you have received in error, including the branded logo (if applicable) 

Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away


DELAYS - WHAT TO DO

For confirmation about expected delivery timeframes for your region, please consult our ‘Shipping Rate & Timeline’ section. 

Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.

If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!


Returns and Exchanges


ONLINE POLICY

Sometimes the items you order aren’t quite the right fit, style or colour for you. It happens. We have an easy and hassle free returns system that can be accessed through our return portal: https://ukreturns.gympluscoffee.com/

Just enter your order number and email address, select which item you'd like to return and print off the label generated. Your return courier options will be listed. You can find your nearest drop off point and return the package here.

You can make a return online up until 28 days from receiving your order. Items can be returned online for a refund only. 

Alternatively, they can be exchanged at one of our clubhouses. Refunds are not available for sale items in store, only exchanges or store credit. Full priced items can be refunded in store within 14 days of receiving the item.

We currently offer free returns in the following countries:

Ireland

United Kingdom

USA

Austria

Belgium

Germany

France

Luxembourg

Netherlands

Sweden

Denmark

Japan

For further details on returns please see our returns policy: https://uk.gympluscoffee.com/pages/returns-policy/

In the case of split payments (such as half gift card, half bank card) the refund will first go to the gift card used and any remaining amount will go to the bank card.


STORE POLICY

For purchases made in store you can make a return to any of our ROI clubhouses for a refund within 14 days of purchase or for an exchange/store credit within 28 days. Sale items are exchange only. 

Please note this policy is for our permanent clubhouses only. Pop-up stores have their own separate returns policies. 

EXCHANGES

We do not offer exchanges online. However, if you are near one of our clubhouses you can make an exchange there. 

RETURN HOW TO
To return online you will need to make the following steps: 

Go to our return portal link: https://ukreturns.gympluscoffee.com/

Enter your order number and email address (make sure there are no spaces or extra symbols in your details entered).

You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list.

Once this is confirmed you will receive a returns tracking label with our returns address that you can print off.

You will be linked to the nearest drop off points to you where you can make the return for free.

Be sure to keep hold of your returns receipt with your tracking number on it.


ORDER AMENDMENT & CANCELLATION POLICY
Once you’ve placed your order we are unable to make any changes including:

  • Delivery or billing address
  • Adding additional items to your order
  • Changes to size or item ordered
  • Once an order is processed we are unable to cancel the order.
  • We are unable to combine orders once they have been made

The order will be shipped out to you and if you’re not happy with it, you can return using our online portal https://ukreturns.gympluscoffee.com/ or return/exchange in store.  

Incomplete addresses e.g. those without a correct Eir, Postal or Zip Code may be returned to us and you will be refunded once our warehouse receives it. 

Gift Boxes Exchanges and Returns

Individual items bought as part of a Gift Box cannot be exchanged or returned individually. If returning any items it must be all products from the gift box.  

CHRISTMAS RETURNS

Holiday season returns for online purchases will be extended to January 15th 2023. In store purchases have a 14 day return policy for a refund or up until January 15th for an exchange/store credit. Exchanges can only be completed in-store, with limited availability for in-store exchanges expected during that time.


Product Information

There are detailed size guides on all of our Product Pages that can help with individual products. Check out our core product size guide here.

Sustainable Apparel

We are proud to produce a range of up to 100% recycled apparel, reusable accessories and we are committed to 30% of our athleisure range being sustainable and/or made from recycled materials by the end of this year. 

Learn more about sustainability at Gym+Coffee here.

Product Care

Although not every product is the same, here are a few care tips to keep things looking and feeling great:

Machine wash cold (up to 30 degrees)

Wash with similar colours

Do not use fabric softeners

Do not use bleach

Do not tumble dry

Hang to dry

Iron at the lowest temperature, ie cool iron only!!


Contact Us

EMAIL & ONLINE FORM
If you need to get in touch with our customer service team, you can email us at hello@gympluscoffee.com or fill out the form here. We will get back to you as soon as possible.

Please be sure to include your order number/details in your email.

If you are emailing about a faulty item, please also include photos of the product.

If you are contacting us about a returned item, please provide the return tracking information and confirmation of the item(s) you are returning.

STORE LOCATIONS

We currently have clubhouses across the UK and Ireland. For further information on our store locations, please click here


CS HOURS

Our Customer Service team will be online between 9am and 5.30pm GMT Monday-Friday. We will get back to you asap within these times


Payment, Promotions & Gift Cards

GIFT BOXES

What’s in a Gift Box
Our Gift Boxes are pre-selected in eleven different combinations so there’s something for everyone. Gift boxes are not customisable. We’ve gone to loads of effort to get just the right combination of colour + style so you’re safe in the knowledge that you’re giving the perfect outfit! You can see the full range of options here

Are Gift Boxes Customisable In-Store

Yes. Although we have lots of awesome pre-selected gift boxes ready to go, while stocks allow, customers purchasing in-store can choose between some different T-shirt, Beanie and Water bottle options

Where can I purchase a Gift Box

Gift Boxes are available online and in our Clubhouses, while stocks last. Find your nearest Clubhouse here and make sure you’re on the right site for your region.

Can I exchange or return a single Gift Box item

Individual items bought as part of a Gift Box cannot be exchanged or returned individually. The box must be returned as a whole. In case of return, or an exchange in store, we require the original order number as proof of purchase.

Gift Cards

G+C Gift Cards can be purchased online or in any of our retail stores and are available in denominations of €10 (other currencies also available).

All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!

Refunds on orders using gift cards will automatically be returned to the gift card used. In the case of a split payment, between gift card and bank card, the refund will first go to the gift card and any remaining amount will then go to the bank card used. We are unable to change the card the refund is issued to. 

One4all

We also accept One4All vouchers however due to One4All regulations, only €50 can be processed online at one time.

If you have a One4All voucher greater than a €50 value and you want to use it to purchase Gym+Coffee products, we suggest purchasing a G+C Gift Card with your One4All voucher, and then using our Gift Cards online! It's a bit convoluted, but it works!

Don't forget you can contact us at hello@gympluscoffee.com if you have any questions

PAYMENT TYPES WE ACCEPT - UK

We currently accept payment through American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Paypal, Shop Pay and Visa

STUDENT DISCOUNT UK

We offer a 20% student discount at Gym+Coffee.

For instant access to this discount, simply register and verify your student status with Student Beans. It's free and it only takes a moment!

You can do so here: https://uk.gympluscoffee.com/pages/student-discount


PROMO CODES

HOW DO I USE A PROMOTION CODE

You can use a promotional code by entering it into the promotion code box. These are in the checkout / cart section. 

They are labelled a little differently depending how you are accessing the site:

- App: it can be entered in the ‘Apply a discount’ section

- Desktop & Mobile (logged out): it can be entered in the ‘Gift card or discount code’ section

- Mobile (logged in): it can be entered in the ‘Add a discount code or gift card’ section

MY PROMOTION CODE ISN’T WORKING. WHAT DO I DO?

Each promotional code is set up with specific terms and conditions, plus there are a few aspects that people can easily make mistakes with. The most common ones are listed below:

- Promotional codes are set up with a specific expiry date

- Promotional codes cannot be used on items that are already discounted

- Our promo codes are not case sensitive, but spaces in the wrong place mess them right up!

- Make sure to double check the promo code’s spelling

If you have checked everything and it still isn’t working, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!

I FORGOT TO APPLY MY PROMOTIONAL CODE. WHAT CAN BE DONE ABOUT THIS? 

We will try our best to accommodate missed out discounts by refunding the amount retrospectively. This is not possible in all cases, but where possible we will be happy to help. 

When contacting us, please ensure you include the promotional code intended and the order number from your purchase. 

 

Privacy, Security & Your Account

HOW DO I CREATE AN ACCOUNT

To create an account, click the ‘Log In’ button or icon. It’s usually located in the top right corner of our site.

On the page that loads, click ‘Create Account’. From there, just follow the on-screen instructions. 

Once done, in your Gym+Coffee account, you can save your preferred methods of payment, delivery address, wish lists and more.

Click here to create a new account now

 

DO I NEED TO CREATE AN ACCOUNT

No, you’re still able to complete a purchase as a guest.

Without an account though, it does mean we won’t be able to notify you when your favourite items are back in stock, plus you’ll miss out on a bespoke shopping experience tailored around your preferences. 

Not to mention how you can also securely save your addresses, payment options and wish lists for quicker checkouts in the future. It also includes each customers past order history


LOST ACCOUNT INFO

If you are unsure whether or not you have already registered an account with us, you should try to log in to the site. 

If that doesn’t work, try to reset your password. If you still have no joy, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!


ACCOUNT PASSWORD RESET PROCESS

To reset your password, you must be logged out of your account. 

Go to the login page, by clicking the LOG IN button. 

When the page loads, click on the ‘forgot your password’ button. 

Once you do, a ‘Reset your password’ screen will load. Fill in the email address associated with the account, click ‘Submit’ and a reset password link will be sent to you. 

From there, just follow the on-screen prompts in the email that you get sent, to update the password.

HOW DO I UNSUBSCRIBE

It is not possible to unsubscribe from email notifications on the site itself. 

To do so, go to the footer (bottom) of any email sent from us. On the second last line of every marketing email, you’ll see the below:

No longer want to receive these emails? Unsubscribe

Click the ‘unsubscribe’ button. Then on the screen that loads, make sure your email address is correct, then, click ‘unsubscribe’ once more