FAQs - How can we help? - Gym+Coffee UK

FAQs - How can we help?

SHIPPING+DELIVERY

COVID-19 Shipping, Delivery and Purchase Update

Covid-19 has meant we've had to make some changes to how we do business, but the good news is

OUR ONLINE STORES OPEN FOR BUSINESS AND WE ARE DELIVERING!

Our online store remains open with dedicated sites for the UK, EU, US + Canada and Australia + New Zealand and our full range of gear is available for purchase. If you have an account with us, now's a good time to make sure your shipping address is up to date! At present, all orders will be shipped and delivered in 5-14 business days, depending on your region.

Our dispatch teams are working multiple, separate shifts in order to adhere to social distancing guidelines and to ensure that operations run as smoothly and efficiently as they can.

As we all adjust to our new circumstances, there may be some delivery delays that occur, so we appreciate your patience as we all adjust to these new circumstances.

 

Standard Delivery

At present, all orders will be delivered in 5-11 working days and we offer FREE Shipping on purchases over £99. We appreciate your patience as we navigate Covid-19 related delays and challenges.

All our orders are delivered via couriered service and we use the following shipping costs:

United Kingdom

  • Standard Shipping (5-11 business days) £5
  • Free Standard Shipping on all orders over £99
  • There are no additional customs or tax charges on G+C orders

Where do you ship to?

United Kingdom

  • Standard Shipping (5-14 business days) £5
  • Free Shipping on all orders over £99

Are you shopping on the right site?

For the Europe, shop here.

For Australia + NZ, shop here.

For Canada + the US, shop here.

For the Rest of the World, shop here.

Our international shipping rates are below:

 

Ireland

  • Standard Shipping (5-14 business days) €4.95
  • Free Shipping on all orders over €120

 

Europe Zone 1

Includes Spain, France, Germany, Italy, & the Netherlands

  • Standard Shipping (5-11 working days) - €5.95

 

Europe Zone 2

Excludes Norway, Russia

  • Standard Shipping (5-11 working days) - €15

 

Rest of the World

  • Standard Shipping (5-14 business days) €50.00
For United States and Canadian Customers please make sure you shop through our North American site at:https://us.gympluscoffee.com/

USA

  • Standard Shipping (5-11 business days) $7
  • Free Shipping over $120

Canada

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USD
For Australian and New Zealand customers please make sure you shop through our Aus site at: https://www.gympluscoffee.com.au/

Australia & New Zealand

  • Standard Shipping (5-11 business days) $10.00 AUD
  • Free Standard Shipping on all orders over $160 AUD

 

Shipping Partner

We’ve partnered with a fellow Irish company to help us continue delivering to our global community. As part of this new partnership, we’ll be using RoyalMail in the UK, however some deliveries may will still be sent using our legacy partners.

Basically, this means if you order multiple items, they may arrive in 2 parcels and at present, please expect delivery of your order in 5-14 business days.

RETURNS+EXCHANGES

Returns Policy

We understand that you can't always get the size right (and sometimes you change your mind!) so we offer options for return and refund.

If you're making a return, here are a few things you should know:

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from your date of purchase.

For returns in and from the UK please return for free via the Gym+Coffee page on Royal Mail.

When making a return, keep in mind the following:

  • Products must be returned within 28 days of receiving your order
  • Please keep a photo of your order for return information before handing over at the depot for your records
  • Products must be unworn, unused and unwashed with all tags attached
  • Socks can only be returned if they are sealed and in their original packaging
  • Refunds can only be made onto the original payment method used
  • Exchanges are not included in our returns policy
  • For purchases made using a combination of card and gift card, the refund will be applied to the gift card first
  • Separate orders cannot be returned together - this will only cause delays in processing your return.

How to Return an Item through Royal Mail

First fill out your order details on the Gym+Coffee Royal Mail returns hub to make your returns label. This process is free of charge.

Then you can either:

- Download your returns label below and print it at home. 

- Or Royal Mail can print the label for you. Take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). They'll then scan the QR code and print the label for you. I

Next, apply the returns label to the largest side of your item. Please make sure you don't place any tape over the barcode so it can be easily scanned

Drop your item at a Post Office branch, Royal Mail Customer Service Point or have it collected. You'll then receive proof of posting.

ORDERS

I'd like to amend an order?

Once you’ve placed your order we’re unable to make any changes including:

  • Delivery or billing address
  • Adding additional items to your order
  • Changes to size or item ordered
  • Once an order is handed over to the courier we are unable to cancel the order.

The item(s) will be shipped out to you and if you’re not happy with them once you’ve received or, you’ve changed your mind, you can follow our Returns Process here. Please note that your return isn't processed until we receive confirmation from our distribution centre that your order has been cancelled, please be patient.

Incomplete addresses (e.g. those without a correct Postal or Zip Code) may be returned to us.

How do I track my order?

You will receive shipping and tracking information via email as soon as your order has been dispatched.

In the UK we use Royal Mail to get our products to you quickly + with quality service. All of our parcels are shipped using a tracked courier service.

Please check your shipping confirmation email for your unique tracking number. Keep in mind that it can take up to 72 hours for your information to show in the tracking system and at the moment, due to Covid-19 delays, shipping confirmation can take up to 7 business days to be emailed to you.

PRODUCT INFORMATION

Size Guide

There are detailed size guides on all of our Product Pages that can help with individual products. Check out our core product size guide here.

My Item is Out Of Stock

We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!

If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page (see screenshot below) and you’ll be the first to know when it’s back!

 

Gym+Coffee Out Of Stock Sign Up Instructions

Gift Cards

Gift Cards can be purchased online or in any of our retail stores and are available in denominations of £10

All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!

Don't forget you can contact us at hello@gympluscoffee.com if you have any questions!

Sustainable Apparel

We are proud to produce a range of up to 100% recycled apparel, reusable accessories and we are committed to 30% of our athleisure range being sustainable and/or made from recycled materials by the end of this year.

Learn more about sustainability at Gym+Coffee  here, and check out our sustainable collection,  here.

GENERAL INFORMATION

Our Stores

It's happened again... OUR CLUBHOUSES ARE TEMPORARILY CLOSED in Ireland and the UK. We will let you know just as soon as it's safe to welcome you back to our retail stores but in the meantime, our online store is open and there are some brand new G+C goodies awaiting you on the virtual shelves! Stay safe, stay connected and we hope to see you soon!

In October 2020 we opened our first-ever International G+C Clubhouse in Westfield London, White City! We are so excited to be taking this step as a team and bringing our Make Life Richer attitude to the United Kingdom.
 
This plan has been in the works for a while now and while 2020 threw a lot at us that we weren't expecting, we are absolutely delighted to see this dream become a reality!

Contact Us

If you need to get in touch with our customer service team you can email us at hello@gympluscoffee.com or fill out the form hereand we will get back to you as soon as possible!

Please include your order number/details in your email.
If you are emailing about a faulty item, please include your order number and photos of the product.
If you are contacting us about a returned item, please include your order number and returns tracking details.
Remember that our current delivery time frame is 5-14 working days and you can track your order in your dispatch email!

CLUB GEAR+BULK ORDERING

Bulk Ordering for clubs, crews + coroporates

If you have a crew, club or corporate and you'd like to get your hands on some Gym+Coffee gear with a bit of a bulk discount, you're in the right place. 

All you need to do to start the process of getting kitted out is to fill in this form, and we'll be in touch with more info!!

We have an approximate 6-week lead-time for all Club Gear orders. That said, we'll work as hard as possible to get your order to you super-quick and we'll keep you updated along the way.

At the moment, we're unable to send samples but you can take a look at our Club Gear Gallery, here.

PRIVACY+SECURITY

Net Orders Checkout

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United Kingdom